Website Privacy Policy

Last Updated: September 10, 2025

Note: This policy relates specifically to our websites. For HIPAA Notice of Privacy Practices, please visit this page.

WE RESPECT YOUR PRIVACY.  THIS PRIVACY POLICY DESCRIBES HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION. PLEASE READ IT CAREFULLY.

The websites and services provided through the website (this “Site”) are provided by Ascension Health Alliance d/b/a Ascension and its affiliates (“we,” “us” or “our”).  You (“you” or “your”)  have a limited right to access and use the Site for your noncommercial, personal use and information only.

WHAT INFORMATION DO WE COLLECT?

Information that You Provide to Us. For example, you provide information when you:

  • Fill out forms on the Site
  • Provide information to open an account
  • Communicate with us by phone, email or chat
  • Respond to surveys.

Some areas of the Site are available without opening an account. Other areas of the Site cannot be accessed without registering, which requires you to provide personal information to us. This personal information may include your:

  • Name
  • Address
  • Phone number
  • E-mail address
  • Information pertaining to your health
  • Information related to your employment or affiliation with us
  • Other demographic information, such as
    • Age
    • Gender
    • Location zip code
    • Preferences, interests and favorites

Information Collected Automatically Through Our Services

As you navigate through and interact with our Site, we may use automatic data collection and tracking technologies to collect information that may include personal information. Using automatic collection and tracking technologies helps us to improve our Site and services and allows us to deliver a better and more personalized experience. Information collected automatically may include usage details, IP addresses, operating system, browser type, and information collected through cookies, web beacons, pixels and other tracking technologies including details of your location and your interactions with our Site and services. For example, we may collect:

  • Information about the network you use to access the Internet, such as the domain and the host information.
  • Information about the computer or mobile device that you are using, including the IP address, browser, and operating system.
  • Information about which pages on our Site you visit, what articles you read or videos that you watch.

We may also collect traffic data, location data, logs, and other communication data, including information about which resources and services features that you access and use on our Site. The technologies we use for this automatic data collection may include:

  • Cookies. A cookie is a small file placed on your device when you interact with the Site. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. See below for more information.
  • Web Beacons. Some parts of the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those parts and for other related analytics and statistics (for example, recording the popularity of certain content and verifying system and server integrity).

When you interact with the Site, there are third parties that may use automatic collection technologies to collect information about you or your device. These third parties may include:

  • Analytics companies.
  • Social media companies.
  • Advertising or promotional partners.
  • Your device manufacturer.
  • Your internet or mobile service provider.
  • Other service providers.

These third parties may use the automated collection and tracking technologies to collect information about you when you use the Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, platforms, and other online services. They do not collect or use any of your protected health information. They may, however, use the information they do collect to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ collection or tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

If you would like to opt out from interest-based advertising, such as the targeting described above, or cross-context behavioral advertising, please use the tools available at the Digital Advertising Alliance WebChoices page (https://optout.aboutads.info/) and/or the Network Advertising Initiative’s opt-out page (https://optout.networkadvertising.org/). Please note that you may continue to receive generic ads.

You can also directly control the cookie settings in your browser and disable cookies by following the instructions provided by the supplier of the browser. Remember that disabling cookies is browser specific. If you log on using one browser and disable the cookies, you will also need to disable cookies in any other browser that you may use.

HOW DO WE USE YOUR INFORMATION?

We use the information you provide and we collect to:

  • Operate the Site
  • Provide the information and services you request;
  • Administer the Site and diagnose problems with our server and networks;
  • Secure our Site and other systems;
  • Verify your identity;
  • Provide you with information about the Site and our services;
  • Assist you and help us perform responsibilities described in the Terms of Use;
  • Analyze and measure the number of visitors to the Site and how the Site is used in order to make the Site as useful as possible to our visitors;
  • To identify and advise you of services offered by us that may be beneficial or of interest to you;
  • Deliver customized content and advertising to you;
  • Provide authorities or third parties with information related to the Site and its use; and
  • Fulfill any other purpose for which you provide information.

HOW DO WE DISCLOSE YOUR INFORMATION?

We will not sell or share (as defined by applicable law) your personal information to anyone, but we may disclose your information with others, such as our service providers, contractors, and other trusted partners, as necessary to operate our business or as otherwise permitted by law. If we disclose data to these third parties, such third parties are prohibited from using your personal information except to provide these services to us and they are required to maintain the confidentiality of your personal information.

We may also disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To our affiliates.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our or any of our affiliates’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
  • To third parties to promote or advertise products or services to you.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We expect that all collection, use and disclosure of your information will occur in the United States and will be governed by United States law; however, some information may travel over the Internet outside of the United States. Even if some information does travel outside the United States, you agree that the laws of the United States will apply.

What About Aggregated Data?

We may disclose aggregated (combined) information about users of our Site that does not identify any individual or household without restriction. For example,

  • We may aggregate data for product development and improvement activities and disclose such aggregated data to third parties.
  • We may use information you provide to promote the products or services of strategic partners but will not directly provide your personally identifiable information to these strategic partners for promotional purposes.

What About Governmental and Legal Disclosures?

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • To protect your safety or the safety of others.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our affiliates, our patients, our users, or others. This includes exchanging information with third parties for these purposes, including fraud protection and credit risk reduction.

We will respond to any subpoena received from a government agency (i.e., the Securities and Exchange Commission or law enforcement agencies) without prior notice to you. Unless prohibited by law or by a valid court order, we will attempt to notify you of any subpoena received from any other party (i.e., for civil litigation) which requires us to disclose your identity and will wait ten (10) days, or a lesser amount of time as required by the deadline in the subpoena, before providing the information requested by the subpoena.

WHAT ABOUT DO NOT TRACK?

Websites and web applications can track your movements on the Internet to better tailor suggestions for you based on your interests. We may track your movement through the Site and across third party websites to provide targeted content, and therefore we do not respond to Do Not Track (DNT) signals. However, some people do not want their browsing behavior to be tracked. Your web browser allows you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. We also suggest that you read the privacy policies of third-party websites to see if those websites track your browsing. Information gathered using tracking technology will be used and disclosed as described in this Privacy Policy, and the privacy policies of the applicable privacy policies.

WHAT ABOUT COMPLIANCE WITH COPPA?

The Site is not directed at children under the age of 13. We comply with the Children’s Online Privacy Protection Act (“COPPA”) and do not knowingly permit registration or submission of personally identifiable information by anyone under 13 years of age. This age requirement is posted each time that we request personally identifiable information. If you believe information of a child under 13 has been submitted by a child under 13, please advise us in writing and we will delete it.

WHAT ABOUT INTERNATIONAL PRIVACY LAWS?

If you are visiting our websites from outside the United States, please be aware that you are sending information (including personal information or personal data) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries.

All data collected by or through the Site will be stored exclusively in secure hosting facilities provided by us or our service providers. We have data processing agreements in place with our service providers consistent with applicable privacy and data security laws.

Ascension Health and its affiliates are located in, and provide services entirely within, the United States, and are governed by United States law. For visitors from the European Union and the European Economic Area, countries outside of the EU (such as the United States) may not have data protection laws as comprehensive or protective as those in your country. The United States has not been issued an adequacy decision finding the data privacy laws to provide an adequate level of protection. Therefore, the collection and transfer of data will occur on one of the following bases, depending on the type of transfer and the surrounding factual situation:

  • The transfer is necessary for performance of a contract between you and an Ascension Health entity. This will apply when, for example, you are buying a product or signing up for information.
  • The transfer is necessary for the conclusion or performance of a contract between Ascension Health and another person or entity, that is in your interest. This will apply when, for example, you request a product or further information from a third party through our Site.
  • The transfer is necessary for the establishment, exercise, or defense of legal claims. This would apply if there developed a dispute between you and an Ascension Health entity.
  • You explicitly consent to the transfer, having been informed of the possible risks of the transfer.  This paragraph explains the possible risks: while we exercise great care to protect personal information and personal data, it is possible that we may be required to produce personal data to U.S. legal authorities upon presentation of a subpoena, court order, search warrant, or other legal process.  We will evaluate the legal process and resist such legal demands on your behalf unless it is clearly valid based on the legal opinion of our attorneys. The data protection laws in the United States may also provide for other uses of data, including uses for marketing that differ from the use for which the data was originally collected (“secondary uses”); however, except where otherwise compelled by law, our collection, storage, and use of your personal data as provided or use through the Site will at all times continue to be governed by this Privacy Policy, as it may exist from time to time.

WHAT ABOUT MARKETING OR OTHER COMMUNICATION USES?

You agree that we can process information that you provide to us and use it to assist you in making an appointment, providing other services, or for future marketing or communication purposes as permitted by law.

HOW SECURE IS THE SITE?

The Site has security measures in place to protect against the loss, misuse or alteration of information under our control. However, no security is perfect, and no security system can prevent all security breaches. You transmit information to us at your own risk. You acknowledge that the Site is not HIPAA compliant. You should not store or transmit Protected Health Information on this Site. You acknowledge and agree that the Site is not intended to provide any medical advice. We are not your business associate under HIPAA as a result of your use of the Site.

HOW CAN THIS POLICY BE CHANGED?

We may update the Privacy Policy from time to time, and we will provide notice of any such changes to the Privacy Policy as required by law. The date the Privacy Policy was last updated is identified at the top of the page. We encourage you to periodically review the Privacy Policy to remain informed of how we use and protect your information. Our use of information gathered or obtained is subject to the Privacy Policy in effect at the time of such use.

WHAT IF MY INFORMATION IS WRONG?

You may write to us at the contact address above if you believe information you have submitted to us through the Site is incorrect. We may not be able to correct that information, because, for example, we did not save the information, or because we do not yet have a process to update the information.

CAN I GET A COPY OF MY INFORMATION?

You may write to us at the contact address above to request a copy of the information you have submitted or we have collected about you through the Site. If we are able to collect and provide the information, we will do so. In some cases, we may not be able to collect and provide the information, because of the way the data is used and stored.

HOW CAN YOU CONTACT US?

We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at:

Ascension Health Alliance d/b/a Ascension
Attn: Privacy Officer
4600 Edmundson Road
St. Louis, MO 63134

We will use commercially reasonable efforts to promptly respond to your inquiry, and if necessary determine and remedy any problem.