The Ascension St. Elizabeth Hospital Cancer Center is a special place. Along with the difficult journeys that come with a cancer diagnosis, there are also moments of comfort, support and peace.
Those moments are made possible by a team of associates driven by compassion and a shared commitment to helping others.
Amie Reckling, the cancer center’s manager, has experienced that atmosphere from both the associate and patient perspective. When a bill for genetic counseling wasn’t covered by insurance due to a coding error, Pam Seefeldt, a financial counselor at the cancer center, stepped in to help ensure Amie was reimbursed.
“I went to Pam and asked her if everything looked right, and she said no and immediately started working to take care of it,” Amie shared. “Pam is one of the hardest working people I have ever met. She’s always fighting for the underdog, and wants everyone to feel they’re important.”
That patient-first mindset extends across the entire team. Receptionists welcome patients with warm smiles and kindness. Nurse navigators help guide patients through each step of their journeys. Physicians provide expert care while taking time to listen. Financial counselors work behind the scenes to ensure patients receive the coverage and support they need.
Together, their dedication helps make the Ascension St. Elizabeth Cancer Center a place where patients feel supported, cared for and never alone.
“We have the most fantastic team ever. I truly think everyone is here for the right reasons, and they all work so well together,” Amie shared. “The communication is top notch, and everyone is willing to jump in whenever needed. Everyone does it for the patients, and we want to make sure everyone is taken care of.”
