A doctor in a white coat showing information on a digital tablet to a patient.

Cultivating Excellent Patient Experiences

Designing care that puts people first.

We design the healthcare experience around the people we serve, making it easier to access, navigate, and manage care. By listening to patients and improving each step of the experience, we’re working to make care more connected and convenient.

Managing care in one place

Our all-in-one app and website, Ascension One, makes it easier for patients to manage their healthcare journey in one place.

  • Schedule care: Book and manage appointments.
  • Manage prescriptions: Request refills quickly and securely.
  • Track results: View test results as soon as they are available.

Learn more about Ascension One

Making billing easier to navigate

We are making billing and financial assistance simpler and more transparent, giving patients greater control over their experience.

  • Manage bills digitally: View and manage bills in one place through Ascension One.
  • Understand your statement: Redesigned paper statements use clearer language and simpler layouts.
  • Apply for assistance: Complete applications online, upload documents, and track the status.

Helping patients know what comes next

Clear information helps patients feel prepared. We provide resources and support to help patients understand their care, recovery, and next steps.

  • Patient Health Library: Available for patients to find information about conditions, treatment options, and preventive care.
  • Diagnosis and ongoing care: Patients are kept fully informed of their diagnosis and the goals of their care plan throughout their stay.
  • Discharge support: Our care teams use evidence-based videos and educational guides to help patients understand their next steps before leaving the facility.