Michigan Cybersecurity Event Update

Regional Update

May 15 - 11:10am CT

All Ascension Michigan hospitals, physician offices, and care sites across the state remain open and operational. Despite the challenges posed by the recent ransomware incident, patient safety continues to be our utmost priority. Our dedicated doctors, nurses, and care teams are demonstrating incredible thoughtfulness and resilience as we utilize manual and paper based systems during the ongoing disruption to normal systems.

We thank you for your patience and understanding as we navigate this unexpected situation. Rest assured, our commitment to the health and safety of our community remains our highest priority.

 

Can I go to my doctor’s appointment?

Ascension Michigan Medical Partners doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned.

Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.

Can I get my prescription filled?

Ascension Rx retail pharmacies in Michigan cannot fill prescriptions. Please ask your doctor to send your prescription to a different pharmacy while we work to get our systems back online. If you can't get your medicine from another pharmacy and you're running out, call your local Ascension Rx retail pharmacy for help. Our pharmacies may be able to give you a short-term supply using your current prescription bottle.

Are Ascension’s emergency rooms open?

All Ascension Michigan emergency rooms remain open and accepting walk-in patients. Certain hospitals are currently implementing a diversion process for ambulance services for specific medical cases to ensure they are triaged most effectively. Diversion is the practice of an ambulance potentially bypassing an Ascension location to another facility. It is a normal course of operation, a fluid practice, and is dependent on a number of factors, including case severity, service lines, and availability. We are in constant communication with Emergency Medical Services (EMS) providers to ensure real-time updates on facility availability.

If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.

Can I still have my surgery?

Patients with upcoming scheduled elective surgeries should plan to arrive as planned unless otherwise notified. Should any rescheduling be necessary, a member of our care team will contact you directly.

Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles.

Will I be able to get my diagnostic imaging, other tests, and treatments?

Some of our facilities have temporarily delayed diagnostic imaging and testing so that we can focus our resources on our inpatient and emergency care efforts. You will be contacted if your appointment needs to be rescheduled.

Commitment to Quality Care:

Our care teams are well versed on dynamic situations and are appropriately trained to maintain high quality care during downtime. Our leadership, physicians, care teams, and associates are working to ensure patient care continues with minimal to no interruption. We appreciate our community's patience and understanding.