Tennessee Cybersecurity Event Update

Regional Update

May 14 - 4:32pm CT

All Ascension Saint Thomas hospitals, physician offices, and care sites across Tennessee remain open and operational. Despite the challenges posed by the recent ransomware incident, patient safety continues to be our utmost priority. Our dedicated doctors, nurses, and care teams are demonstrating incredible thoughtfulness and resilience as we utilize manual and paper based systems during the ongoing disruption to normal systems.

We thank you for your patience and understanding as we navigate this unexpected situation. Rest assured, our commitment to the health and safety of our community remains our highest priority. Due to the transition to manual systems for patient documentation at certain locations, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.

 

Can I go to my doctor’s appointment?

Ascension Saint Thomas Medical Partners doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned.

Are Ascension’s urgent care centers open?

All Ascension Saint Thomas Urgent Care sites are fully operating.

Are Ascension’s emergency rooms open?

All Ascension Saint Thomas emergency rooms remain open and accepting walk-in patients. Certain hospitals are currently implementing a diversion process for ambulance services for specific medical cases to ensure they are triaged most effectively. Diversion is the practice of an ambulance potentially bypassing an Ascension Saint Thomas location to another facility. It is a normal course of operation, a fluid practice, and is dependent on a number of factors, including case severity, service lines, and availability. We are in constant communication with Emergency Medical Services (EMS) providers to ensure real-time updates on facility availability.

If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.

Can I still have my elective surgery?

Yes. Patients with upcoming scheduled elective surgeries should plan to arrive as planned unless otherwise notified. Should any rescheduling be necessary, a member of our care team will contact you directly.

Will I be able to get my diagnostic imaging, other tests, and treatments?

Yes. Imaging, testing, and treatment are being offered at this time. Patients may experience delays, we are grateful for your patience.

Partner Locations Unaffected:

The following partner locations in our system of care have not been affected by this incident:

  • Ascension Saint Thomas Urgent Care
  • Ascension Saint Thomas Hospital for Specialty Surgery
  • Ascension Saint Thomas Behavioral Health Hospital
  • Ascension Saint Thomas Rehabilitation Hospital
  • Ascension Saint Thomas Center for Sleep
  • Ascension Saint Thomas at Home
  • Affiliated ambulatory surgery centers
  • ContinuumRx
  • Highpoint Health
  • Premier Radiology
  • Results Physiotherapy
  • Select Medical - Critical Illness Recovery Hospitals
  • The Little Clinic Kroger locations
Commitment to Quality Care:

Our care teams are well versed on dynamic situations and are appropriately trained to maintain high quality care during downtime. Our leadership, physicians, care teams, and associates are working to ensure patient care continues with minimal to no interruption. We appreciate our community's patience and understanding.