Ascension Saint Thomas has successfully restored Electronic Health Record (EHR) access, significantly improving electronic patient documentation in care settings. This will allow most hospital departments, physician offices and clinics to use electronic documentation, charting, and ordering systems. Patients should see improved efficiencies and wait times. Our team continues to work tirelessly to restore other ancillary technology systems.

All Ascension Saint Thomas hospitals, physician offices, and care sites across Tennessee remain open and operational. We thank you for your patience and understanding as we navigate this situation. Rest assured, our commitment to the health and safety of our community remains our highest priority.

Commitment to Quality Care:

Our care teams are well versed on dynamic situations and are appropriately trained to maintain high quality care during downtime. Our leadership, physicians, care teams, and associates are working to ensure patient care continues with minimal to no interruption. We appreciate our community's patience and understanding.

 

Can I go to my doctor’s appointment?

Ascension Saint Thomas Medical Partners doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned.

Are Ascension’s urgent care centers open?

All Ascension Saint Thomas Urgent Care sites are fully operating.

Are Ascension’s emergency rooms open?

All Ascension Saint Thomas emergency rooms remain open. If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.

Can I still have my elective surgery?

Patients with upcoming scheduled elective surgeries should plan to arrive as scheduled unless otherwise notified.

Will I be able to get my diagnostic imaging, other tests, and treatments?

Imaging, testing, and treatment are being offered at this time. Most patients should experience improved efficiencies and wait times.

Can I request my medical records?

Medical records generated since May 8th can be requested to be sent via email or fax.

Can I book appointments through the patient portal?

Online scheduling for most care settings is available via Ascension.org. If you need other services, such as labs or imaging, please contact your care team directly to book an appointment.

Partner Locations Unaffected:

The following partner locations in our system of care have not been affected by this incident:

• Ascension Saint Thomas Urgent Care
• Ascension Saint Thomas Hospital for Specialty Surgery
• Ascension Saint Thomas Behavioral Health Hospital
• Ascension Saint Thomas Rehabilitation Hospital
• Ascension Saint Thomas Center for Sleep
• Ascension Saint Thomas at Home
• Affiliated ambulatory surgery centers
• ContinuumRx
• Highpoint Health
• Premier Radiology
• Results Physiotherapy
• Select Medical - Critical Illness Recovery Hospitals
• The Little Clinic Kroger locations