Texas Cybersecurity Event Update

Regional Update

Ascension Seton

Ascension Seton has restored the primary technology used for electronic patient documentation in care settings. This will allow most hospital departments, physician offices and clinics to use electronic documentation, charting, and ordering systems. Patients should see improved efficiencies and wait times. Our team continues to work tirelessly to restore other ancillary technology systems.

All Ascension Seton hospitals, physician offices, and care sites remain open and operational. We thank you for your patience and understanding as we navigate this situation. Rest assured, our commitment to the health and safety of our community remains our highest priority.

Commitment to Quality Care:

Our care teams are well versed on dynamic situations and are appropriately trained to maintain high quality care during downtime. Our leadership, physicians, care teams, and associates are working to ensure patient care continues with minimal to no interruption. We appreciate our community's patience and understanding.

  • Frequently asked questions
    Can I go to my doctor’s appointment?

    Ascension Seton’s Medical Group doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.

    Can I get my prescription filled?

    All Ascension Rx retail, home delivery, and specialty pharmacy sites in Texas have resumed normal operations. Due to high volumes, there may be a slight delay in processing and shipping.

    • Prescription Services: You can now fill your prescriptions through Ascension Rx.
    • Prescription Transfers: Prescriptions filled at a non-Ascension Rx pharmacy can be transferred back to Ascension Rx.

    For any questions, please contact Ascension Rx at 833-Meds-ARx (833-633-7279).

    Are Ascension’s urgent care centers/ walk-in clinics open?

    At this time, Ascension Seton urgent care centers and walk-in clinics are open and accepting patients.

    Are Ascension’s emergency rooms open?

    All Ascension emergency rooms remain open. If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.

    Can I still have my surgery?

    Patients with upcoming scheduled elective surgeries should plan to arrive as scheduled unless otherwise notified. Should rescheduling be necessary, a member of our care team will contact you directly.

    Will I be able to get my diagnostic imaging, other tests, and treatments?

    Imaging, testing, and treatment are being offered at this time. Most patients should experience improved efficiencies and wait times. Should rescheduling be necessary, a member of our care team will contact you directly.

    Can I request my medical records?

    Medical records generated since May 8th can be requested to be sent via email or fax.

    Can I book appointments through the patient portal?

    Online scheduling for most care settings is available via Ascension.org. If you need other services, such as labs or imaging, please contact your care team directly to book an appointment.

Ascension Providence

Ascension Providence has restored the primary technology used for electronic patient documentation in care settings. This will allow most hospital departments, physician offices and clinics to use electronic documentation, charting, and ordering systems. Patients should see improved efficiencies and wait times. Our team continues to work tirelessly to restore other ancillary technology systems.

All Ascension Providence hospitals, physician offices, and care sites remain open and operational. We thank you for your patience and understanding as we navigate this situation. Rest assured, our commitment to the health and safety of our community remains our highest priority.

Commitment to Quality Care:

Our care teams are well versed on dynamic situations and are appropriately trained to maintain high quality care during downtime. Our leadership, physicians, care teams, and associates are working to ensure patient care continues with minimal to no interruption. We appreciate our community's patience and understanding.

  • Frequently asked questions
    Can I go to my doctor’s appointment?

    Ascension Providence doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned. Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.

    Can I get my prescription filled?

    All Ascension Rx retail, home delivery, and specialty pharmacy sites in Texas have resumed normal operations. Due to high volumes, there may be a slight delay in processing and shipping.

    • Prescription Services: You can now fill your prescriptions through Ascension Rx.
    • Prescription Transfers: Prescriptions filled at a non-Ascension Rx pharmacy can be transferred back to Ascension Rx.

    For any questions, please contact Ascension Rx at 833-Meds-ARx (833-633-7279).

    Are Ascension’s urgent care centers/ walk-in clinics open?

    At this time, Ascension’s urgent care centers and walk-in clinics are open and accepting patients. Due to the transition to manual systems for patient documentation and care at certain centers, patients may encounter longer than usual wait times and some delays.

    Are Ascension’s emergency rooms open?

    All Ascension Providence emergency rooms remain open. If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.

    Can I still have my surgery?

    Patients with upcoming scheduled elective surgeries should plan to arrive as scheduled unless otherwise notified. Should rescheduling be necessary, a member of our care team will contact you directly.

    Will I be able to get my diagnostic imaging, other tests, and treatments?

    Imaging, testing, and treatment are being offered at this time. Patients may experience delays, we are grateful for your patience. Should rescheduling be necessary, a member of our care team will contact you directly.

Community Health Ministry

Ascension DePaul Services remains open and operational. There is no interruption to patient or client services offered at Ascension DePaul Services in San Antonio, Texas. We continue to see patients for appointments and services during regular business hours.