Wisconsin Cybersecurity Event Update

Regional Update

May 16 - 5:35pm CT

For questions about your clinic or doctor’s office and appointment scheduling, call 833-222-0986, Mon-Fri 8AM-5PM CST

All Ascension Wisconsin hospitals, physician offices, and care sites across the state remain open and operational. Despite the challenges posed by the recent ransomware incident, patient safety continues to be our utmost priority. Our dedicated doctors, nurses, and care teams are demonstrating incredible thoughtfulness and resilience as we utilize manual and paper based systems during the ongoing disruption to normal systems.

We thank you for your patience and understanding as we navigate this unexpected situation. Rest assured, our commitment to the health and safety of our community remains our highest priority.

 

Can I go to my doctor’s appointment?

Ascension Wisconsin Medical Partners doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned. Please contact your provider in advance of your appointment.

Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.

Can I schedule a new appointment?

Ascension Wisconsin Medical Partners doctor’s offices and care sites are operational and accepting new appointments.

Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.

Can I get my prescription filled?

Ascension Rx retail pharmacies in Wisconsin are not currently able to fill prescriptions. Please call your pharmacy and we will work with you to find an alternative option. We apologize for the inconvenience.

Are Ascension’s urgent care centers open?

At this time, Ascension’s urgent care centers are fully operating. Due to the transition to manual systems for patient documentation and care at certain centers, patients may encounter longer than usual wait times and some delays.

Are Ascension’s emergency rooms open?

All Ascension Wisconsin emergency rooms remain open. If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.

Can I still have my surgery?

Patients with upcoming scheduled elective surgeries should plan to arrive as planned unless otherwise notified. Should any rescheduling be necessary, a member of our care team will contact you directly. Please contact your provider in advance of your appointment.

Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles.

Can I still have my non-elective surgery?

Patients with upcoming scheduled non-elective surgeries should plan to arrive as planned unless otherwise notified. Should any rescheduling be necessary, a member of our care team will contact you directly. Please contact your provider in advance of your appointment.

Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help with delays, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles.

Will I be able to get my diagnostic imaging, other tests, and treatments?

Imaging, testing, and treatments are being offered at this time. Patients may experience delays, and we are grateful for your patience. Please contact your provider in advance of your appointment.

Commitment to Quality Care:

Our care teams are well versed on dynamic situations and are appropriately trained to maintain high quality care during downtime. Our leadership, physicians, care teams, and associates are working to ensure patient care continues with minimal to no interruption. We appreciate our community's patience and understanding.